711 online ("we", "Platform", "711online.pro") is fully committed to protecting the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes how we manage personal information provided to us through our website, mobile app, and all interaction channels associated with the 711 online platform.
This Policy applies to all users who browse our website, register an account, make deposits or withdrawals, use any games or services, or contact our support team. By using the 711 online platform in any way, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read together with Terms and Conditions as well as Responsible Gaming Guidelines which together form the entire agreement between you and our platform.
We collect various types of information to enable us to provide you with a safe, efficient, and accurate service. This information falls into several main categories:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | KYC verification, age control |
| Contact Information | Email address, phone number, postal address | Communication, account verification |
| Financial Data | Bank account number, transaction records | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security, fraud detection |
| Usage Data | Game records, betting history, activity logs | Service improvement, regulatory compliance |
We may also collect information you voluntarily provide when contacting our support team, completing feedback forms, or participating in promotional programmes. All information collected is relevant and limited to the operational needs of the platform only.
The personal information we collect is used responsibly and limited to legitimate purposes. In general, we use your data to:
- Account management — registering, verifying, and maintaining your account securely.
- Transaction processing — processing deposits and withdrawals swiftly to your chosen payment method.
- Identity verification (KYC) — ensuring all members meet the age and identity requirements set by regulators.
- Platform security — detecting and preventing fraud, system abuse, and illegal activity.
- Service improvement — analysing usage patterns to improve the overall user experience.
- Important communications — sending account-related notices, security alerts, promotions, and policy updates.
- Legal compliance — fulfilling regulatory obligations and reporting requirements under Malaysian law.
We will not use your data for third-party marketing purposes without your explicit consent. Any use of data beyond the scope stated above requires a new notice and your fresh consent.
711 online does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are certain situations where we may need to share your information with trusted parties:
- Payment service providers — FPX providers, e-wallet and banking services that require transaction data to process your payments.
- Licensed game providers — gaming companies providing casino and betting content on our platform, subject to strict confidentiality agreements.
- Technical service providers — cloud infrastructure, cybersecurity services, and analytics tools that support platform operations.
- Law enforcement agencies — when required by law, court order, or a legitimate regulatory authority.
- Fraud prevention — relevant authorities or agencies in investigations into illegal activity involving our platform.
We take the security of your personal data very seriously. 711 online implements comprehensive technical and organisational measures to ensure your data is always protected from unauthorised access, loss, or misuse.
The key protection measures we implement include:
- 256-bit SSL encryption — all data transmitted between your device and our servers is protected with the highest industry-grade encryption.
- Static data encryption — sensitive information such as passwords and financial data is stored in encrypted form in our database.
- Two-factor authentication (2FA) — an additional security layer available to all member accounts to prevent unauthorised access.
- 24/7 Monitoring — threat detection systems operate around the clock to identify and respond to any suspicious activity.
- Regular security audits — our platform undergoes regular independent security assessments by qualified third parties.
- Internal access control — access to members' personal data is restricted to staff who genuinely require it to perform their duties.
While we take all reasonable measures, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you within the timeframe required by law.
The 711 online website uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure the platform functions smoothly.
The types of cookies we use are as follows:
- Essential cookies — required for core website functions such as session login and security. These cookies cannot be disabled.
- Performance cookies — collecting information on how you use our website to help us improve the user experience.
- Functional cookies — remembering your preferences such as language, region, and personal settings.
- Analytical cookies — helps us understand overall usage patterns without identifying you individually.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of our platform. For more information on managing cookies, please refer to your browser's documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. 711 online fully respects and facilitates the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or incomplete.
You may request the deletion of your personal data subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer.
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact our Data Protection team via email or live chat. We will process your request within 30 working days from the date of receipt.
711 online retains your personal data for as long as your account is active or as long as necessary to provide services to you. Specific retention periods depend on the type of data and applicable legal requirements:
- Active account data — retained for the duration your account remains active and in use.
- Financial transaction records — retained for a minimum of 7 years after the transaction date in accordance with financial and anti-money laundering laws.
- KYC verification documents — retained for a minimum of 5 years after account termination in accordance with regulatory requirements.
- Support communication logs — retained for 3 years for quality control and dispute resolution purposes.
- Technical data and access logs — retained for 12 months for security and forensic purposes.
Once the retention period expires and there is no legal obligation to retain the data, we will securely delete or anonymise your data using industry-recognised methods.
All data is stored on servers located in regions that comply with relevant data protection standards. International data transfers, where applicable, are carried out with adequate safeguards including appropriate data protection agreements.
711 online reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.
When we make material changes, we will:
- Updating the "Last Updated" date at the top of this document.
- Displaying a clear notice on the homepage of our platform.
- Sending email notifications to all registered members for significant changes.
Your continued use of the 711 online platform after any changes take effect will be deemed as your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly.
Our Data Protection Team is ready to assist you and will respond within a reasonable timeframe. You may contact us via:
- Live Chat — available 24 hours a day, 7 days a week via the chat icon in the corner of the platform.
- Email — send your enquiry to our support email address listed in the footer of this website.
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory body in your country.
Why Your Data Is Safe With Us
256-bit SSL encryption
Every connection to our platform is protected by military-grade encryption. Your data cannot be intercepted during transmission.
Malaysia PDPA Compliance
Our operations fully comply with the Malaysian Personal Data Protection Act 2010 to ensure your rights are upheld.
No Data Selling
Your personal data is never sold or rented to any third party for commercial purposes.
Independent Security Audit
Our platform undergoes regular security audits by independent third parties to ensure the highest standards are maintained.
Strict Access Control
Internal access to member data is strictly restricted and audited. Only authorised personnel are permitted.
Rapid Incident Notice
In the event of a security incident, we will notify you promptly in accordance with legal requirements.
Key Summary
Have questions about your data? Our team is available 24 hours a day to help.
Support email address:
Response within 14 working days
Responsible Gaming
Your privacy is protected and your data is secure. Focus on entertainment — play wisely and within your means.
Age requirement: 18 years and above
Responsible Gaming Guide